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常見問題

  • FAQ

  • Transaction Issue

  • Marketing-related Issue

  • Account Information Update

  • Account Issue

  • Merchant Issue

  • Bill Payment Issue

  • Abnormality Report

  • Account Misuse

  • Shopee-related Issue

I'm a new user. How do I register, make payments, add funds, and use other basic features on JKOPAY?

How do I use the JKOPAY app for TWQR transactions?

Which stores support TWQR transactions?

Can I earn JKOPAY Coins through TWQR transactions?

What should I do if a TWQR transaction fails but I was still charged?

How can I use JKOPAY (PayPay) to pay in Japan?

How do I apply to change my phone number?

How do I apply to update my ID?

What should I do if I forget my password during device verification?

Why can't I link my bank account?

I don’t recall registering with JKOPAY. Why do I already have a JKOPAY account?

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